Office Contact Details
If you need Assistance while Touring:
Please call our Customer Care dedicated line:
US number +1-310-855-3541
Italian number: +39-3346421842
Or email our Customer Care Team at: customercare@accessitaly.net
For Reservations please reach our reservation Team at:
Number +1-888-499-5513
Email: reservations@accessitaly.net
Pricing
All Rates, unless otherwise specified, are in Euros. The Client’s credit card will be charged in the local currency and will be exchanged by the Client’s bank at the exchange rate applicable on the day the bank processes the charge. For this reason, there may be a variation in the price quoted and the actual rate processed on the Client’s credit card.
Payment Policy
Access Italy makes all necessary arrangements upon confirmation so all services, if not otherwise stated, are required to be pre-paid by credit card or wire transfer.
Tour and Transfer Cancellation Policy
Upon confirmation, Access Italy requires a 25% not refundable deposit. The balance must be paid by 30 days before the first tour/transfers with Access Italy with the following cancellation policy:
- If cancelled up to 30 days (30th day included) from the first tour/transfer with Access Italy: 75% Refund
- If cancelled 30 days or less from the first tour/transfer with Access Italy: No applicable refund, the whole amount will be charged as penalty
Exception to the above conditions will be considered case by case to better assist you. We understand that cancellation or changes can occur, Access Italy is fully committed to deliver the best service and we will make every effort to recover the situation.
Please keep in mind that once you have pre-paid and reserved your Itinerary, we immediately make all the necessary arrangements and purchases to give you the best possible touring experiences. Please note that to modify this service at a later date, might affect the quality of your tour and might entail an extra cost.
Cancellations might be necessary due to natural events or unfavorable weather conditions. Access Italy will follow local authority instructions for your safety and the safety of its personnel. We consult the Port authority for all boat excursions and the local Law enforcement for all land services. We guarantee that will try to re-book any cancelled excursion for a better day, according to your schedule and the last minute availability. If re-scheduling is not possible, Access Italy will refund the cost of the activity. Cancellations cannot be made if local authorities consider conditions to be safe.
For transfers, Access Italy expects each passenger to have 1 checked-in bag and 1 carry-on bag. If you are expecting more luggage during your travel, please inform us as soon as possible, so we can quote the most appropriate vehicle to accommodate your party.
Please note that Access Italy cannot be held responsible for changes caused by the following conditions:
- Flight, train, ferry, cruise ship or any other public transportation, delays or cancellations
- Luggage loss
- Strikes of public transportation personnel
We plan maximum 1 hour after scheduled arrival time. Should time exceed, extra fees to services can be applied. To better assist you, we will again consider the situation case by case.
Hotel Cancellation Policy
Access Italy will refer to the specific Cancellation Policy of each Hotel, that will be advised at the time of booking.
Services Reconfirmation
Approximately 3 weeks before your arrival our Customer care team will send over a final document with a summary of all the activities confirmed and the necessary details for your stay.
Please note that, in case of unforeseen reasons, we are unable to deliver a specific activity, we will do our best to reschedule it at the most convenient time, according to your travel plans. In case we are not able to reschedule, a full refund will be provided.
Insurance
We encourage all clients, while traveling to apply for Travel Insurance. This will allow you travel with peace of mind. Travel Insurance can reimburse you for non-refundable air and land costs, if you have to cancel a trip due to personal or family illness or accident.
Access Italy is not responsible for any personal items left unattended during tours.
Photographic material
Access Italy reserves the right to use and publish any picture or video taken during a tour on the Access Italy website or social channels